4ī¸âƒŖMaking Payment

How to make a payment

Before we explain how to make a payment it is good to know that there are 6 stages of an order:

  • Pending Payment: This is when you have have already pressed the Place Order button, but the transaction hasn't been completed yet or the payment has failed.

  • Processing: After you have successfully completed the payment your order will go to the processing status. This is when the freelancer gets notified about your order and should start working on your order and the payment is escrowed on a secure wallet.

  • Delivered: When the order has been marked deliver by the seller but hasn't been accepted by the buyer yet.

  • Completed: This is after the freelancer delivers the project to you and you mark the order completed. This will be the time when the freelancer receives the payment to his balance.

  • Cancelled: This only happens if you try to make an order you press the Place Order button but then you abandon the payment, for sometime it will remain in the Pending Payment status but you won't be able to recover this transaction and you will have to Place the Order again.

  • Refunded: In some rare cases the freelancer is not able to complete the order he has promised. In this case you can make a Dispute and your case will be manually reviewed and if eligible you will receive a full refund.

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